Refund policy
RETURNS & REFUNDS — WARMFIT
30-Day Free Returns
You may request a return within 30 days of receiving your order for eligible items. WarmFit covers return shipping for eligible returns. No restocking fees apply.
Final Sale Items
The following items are made just for you and cannot be resold, so they are final sale and are not eligible for change-of-mind returns or exchanges:
• Personalized items — anything with names, initials, dates, messages, engraving or a photo you provided (for example custom sweatshirts, ornaments, stockings, jewelry, pet portraits and photo puzzles).
• Made-to-order printed apparel, such as print leggings and matching tops.
This does not affect your rights if an item arrives damaged, defective or incorrect — including a personalization error on our part. In those cases we will replace the item or refund you at no cost (see below). Please double-check spelling, dates and sizes before placing your order.
How to Request a Return
Email trinconrodriguez@gmail.com with your order number, the items you wish to return and the reason for your request. For damaged, defective or incorrect items, please include photos.
Return Eligibility
For change-of-mind returns of eligible (non-final-sale) items, items must be unworn, unused, with their original tags and packaging. These conditions do not limit your options for items received damaged, defective or incorrect.
Free Return Shipping
Once your return is approved, we will provide a prepaid return label or another return method paid for by WarmFit, along with the correct return address.
Please contact us before shipping anything back. Do not use the sender address on your parcel unless we instruct you to do so.
Refunds
Once we receive and inspect your return, we will notify you of the outcome by email. Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional time to post the refund.
Damaged, Defective or Incorrect Items
Please contact us as soon as you discover an issue so we can assess it and arrange an appropriate replacement, return or refund at no additional shipping cost to you. This applies to all items, including personalized and made-to-order products.
Exchanges and Order Changes
For a size exchange, replacement or order change, contact us at trinconrodriguez@gmail.com. Options depend on stock availability and whether your order has already been dispatched. Personalized and made-to-order items can only be changed before they enter production, usually within a few hours of ordering.
Contact
For any return or refund questions, email: trinconrodriguez@gmail.com
This policy does not limit any consumer rights that apply under applicable law.